Refund policy

Returns and Exchanges:

Not satisfied with your purchase? No problem at all. We offer a 90-day return and exchange policy. For more details, please refer to our Return and Exchange Policy. To initiate a return or exchange, please contact our customer service team with your order number and reason for the return or exchange. We will guide you through the process and provide you with a return authorization and instructions.

 

Return and Exchange Conditions:

Items must be returned within 90 days of receipt.
Products must be unused, in their original packaging, and in the same condition as when received.
Custom or personalized products, intimate apparel, and sale or clearance items are not eligible for return.

 

Product Damage:

If any product you purchased from our website arrives damaged during shipping, please reach out to us immediately. We'll arrange for a replacement to be produced and shipped to you promptly. Once the new product is ready, we'll provide you with the tracking number. Please provide us with a photo of the damaged product and any relevant details to help us expedite the process.

 

Quality Issues:

If you discover any quality issues with your product upon receipt, please contact us right away. Upon receiving your message, we'll address the issue promptly and provide you with a satisfactory response. Please include a detailed description of the issue and any supporting photos or videos to help us understand and resolve the problem quickly.

 

Installation Assistance:

Encountering any installation issues with our product? No worries. Feel free to contact us anytime. Our customer service team will offer you professional advice to help resolve any problems you encounter. We also offer detailed installation guides and videos on our website to assist you further.

 

Refund Processing:

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.
Shipping costs for returns are the responsibility of the customer, unless the return is due to our error (e.g., incorrect or defective item).
Contact Information:
For any questions or concerns about your return or refund, please contact our customer service team at:https://highqlo.com/pages/contact

Additional Information:

Please ensure your return package is well-protected to avoid damage during transit.
We recommend using a trackable shipping service or purchasing shipping insurance for items of significant value.
Our service doesn't end when your product is delivered. It's just the beginning. Feel free to reach out to us with any concerns. Your satisfaction is our top priority, ensuring you a worry-free shopping experience!

 

Shipping Costs:

If you decide to return or exchange items for personal reasons or otherwise, shipping costs will be your responsibility. We appreciate your understanding on this matter and apologize for any inconvenience caused to your shopping experience.

 

Customized Items:

Please note that customized items are made to your specific requirements; therefore, once production is complete, returns will not be possible. Prior to placing an order, please ensure accuracy in your size and color selections.

 

Return Procedure:

Step 1: Contact us via email at support@xxxxxxxxx.com, specifying the item(s) you wish to return and the reason for return. If there are quality issues, please attach photos.

Step 2: We will respond within 48 hours. Upon receiving your email, we will provide detailed return instructions and steps.

 

Regarding Cancellations:

Due to the swift processing pace of our website orders, if you require any alterations or wish to cancel your order, please reach out to us within 24 hours of placing your order. Orders that have already been shipped cannot be modified or canceled.